FAQ

A trading session corresponds to the period of operation of the trading system that occurs between the pre-open state and closed state. Note that there is usually only one trading session per day.

The following table displays the time range for all trading sessions by market. You can place a trade order during any given time range on the relevant working days.

All customers who have registered themselves with us and have opened an account can benefit from using the functionality of MubasherTrade. Open an Account now.

New customers who would like to register and begin trading online can do so by opening an account online or by visiting any of our offices in Bahrain.

The documents required to open an online trading account are as follows :

• Printed account opening form signed by the client
• GCC nationals: Passport copy (If Available) and National ID Copy (with photograph)
• GCC residents: Passport copy and resident visa page copy or local ID copy (with photograph)
• Other clients: Passport copy or a copy of any other ID (with photograph)
• Proof of Address (Bank statement showing the same name and same address as the account) All funding for MubasherTrade must come from an account in the name of the customer and all money transfers will only be done to an existing account in the name of the customer.

The currencies that can be used for trading are as follows:

• Saudi Riyal (SAR)
• UAE Dirham (AED)
• US Dollars (USD)

Please refer to the fees & charges schedule

Send an email to global@mubashertrade.com with account information. One of our call centre operatives will then contact you. Note that we might need to ask few questions to verify your account details.

Your username will be locked if you enter the wrong login password three consecutive times. This is a security measure taken to remove the possibility of unauthorized people accessing your account. To unlock your username, send an email to global@mubashertrade.com with relevant account details, and you will be contacted by one of our representatives. We may need to verify your details to get the account unlocked.

Please visit the Ways to fund page for details.

We offer different products for different levels of investors. You can follow market information provided, and choose different tools to reflect the way in which you want to trade.

Our model is cost effective and reflects the number of trades you make. Please see here for detailed information.

MubasherTrade Web customers can access their accounts from any web based portal. MubasherTrade PRO customers need to download the package onto a desktop before using.

We strive to make MubasherTrade Web easy to use. For the times when you need it, help is at hand. Call us on our call centre hotline - through email, fax or through the comments page on this site.

No. When you use MubasherTrade, you do not need to open multiple accounts with different exchanges, since you will be trading Omnibus through Mubasher's accounts.
If you are a UAE National or Resident, you may have to provide additional documents upon request, in order to comply with the UAE regulatory requirements.

All Customers are required to provide a unique username and a password before they are granted access to their accounts and services.

Listed below are the hardware and software requirements you need to have in order to load MubasherTrade Web on your PC. Please make sure that you have the recommended configuration before you start using the application.

• A Pentium IV or higher PC with 1 GB RAM
• Internet connection from an ISP.
• Internet Explorer 7.0 and above / Mozilla Firefox 3.5 and above / Google Chrome 4.0.203.2 and above (JavaScript should be enabled).
• A minimum screen resolution of 1024 x 768 or higher on all Microsoft operating systems.
• Best viewed with IE v9.0+, Firefox 4.0+ and Chrome 13+ at 1280x800 resolution.

• Please ensure that your machine is connected to internet.
• Please ensure you are using correct user credentials, remember user and password can be case-sensitive. If you are using Virtual Keyboard, make sure you using it properly for case-sensitive words.
• Please ensure that you have latest MubasherTrade PRO installed, you can confirm the version by comparing the version appearing on right-bottom of MubasherTrade PRO application (see below screenshot) with the latest available on our website
  
  
  
  
• If still not able to connect, please see the connection settings by clicking “Connection Settings” link on login window as shown below. The connection settings should be same as displayed in the screen
  
  
  
  
• If all above steps are OK and still not able to login then please try to reinstall PRO application by downloading latest version from website. Note, please save the copy of workspace in another folder on your machine, uninstall the older version and then import the workspace once new installation completed.
  
• If all above steps are OK and still not able to login then please try to click “Check Connectivity” button on Options or Login window. Note the Result column should have status OK for all steps as shown below. If any ERROR appears please contact call centre.
  
  
  
  
• If all above steps are OK and still not able to login then please contact call centre.